About the role
AceSpeak is looking for a Content & Community Lead to build product help, guidance and community support. You will write practical content and manage feedback channels to help users practise speaking with confidence.
Responsibilities
- Write and edit help content for interviews, presentations and speaking practice
- Create in-app guidance and onboarding content
- Manage user feedback and community touchpoints
- Align messaging across product, marketing and support
- Monitor sentiment and turn feedback into improvements
What we’re looking for
- 5+ years in content, community or editorial roles, ideally with apps or education products
- Strong written English and the ability to explain product features clearly
- Experience with help content, email copy or user guidance
- Collaborative and organised, with a user-first mindset
Nice to have
- Public speaking, interview prep, or learning/edtech content experience
- Mobile app support or community-building experience
AceSpeak candidate exercise
All applicants are required to complete a short AceSpeak practice exercise and achieve a total AceSpeak score above 3,000 before submitting an application.
- Download AceSpeak on iOS or Android using the links below.
- DM @acespeak.uk on Instagram with the role title to request a complimentary analysis token. The token is issued privately; do not purchase a subscription or share it.
- Record a 90-second to 2-minute response to: “Describe a product or project you helped improve and what you learned.”
- Practise and re-record until your total AceSpeak score is above 3,000.
- Send us a screenshot showing your score and display name. Please do not send the recording.
The score is one part of a human-reviewed application process and is not used as the sole hiring criterion. If you cannot use Instagram, the app or the scoring format, need another token, or need a reasonable adjustment, email hello@acespeak.uk and we will arrange complimentary access or an equivalent alternative exercise.
Working details: This is a full-time role. Remote / hybrid within the UK; London preferred. Standard full-time hours apply, with the exact schedule agreed during hiring. There is no fixed degree requirement; equivalent practical experience is welcome.